Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Wednesday, June 27, 2012

All About Options

Right coffee, left coffee, cocoa*? Care for your double shot vanilla latte with whole milk, two percent, half that, or half and half? Want fries with that? Supersized? One size fits all, but we can have that fitted for you. You on Facebook, You on Twitter, You on Google+. +1 at parties or, if you know the host and care to call, maybe even +2 (there's bound to be at least a few +0s). The toilet has two options: UP for #1 (liquid waste); DOWN for #2 (solid waste).

In the future, everything will be automated. The choices will still exist, but the tedium of choosing will be solved around. Really, we're almost there today. Telemetry in advertising, customer service, online shopping. Your seamless web experience. Seems the last step into the next great frontier will be teaching computers to detect whether or not you just took a shit.

*The coffee machines at work display these three options for regular coffee, decaf coffee, and cocoa, respectively.